Roku Error Codes and Suggested Fix

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Are you getting Roku Error Codes while you use your Roku Device? (Call us at [phone])

In this article, listed are the Roku Error Codes and what it means to have these error codes and troubleshooting steps.

Roku Error Codes and Solutions
Roku Error Codes 009
Check to see that your router is working properly. Connect your computer or mobile device to home network and access the internet to launch the website www.roku.com.

If you can connect to the internet from another device, it means your router is online and you can move to the next step. If you are unable to go online, try to restart your router before contacting your ISP.

This code means your Roku device is online to the router, but not able to connect to the internet. If no connection exists, contact your ISP for help. If your computer has an internet connection and you still see Error 009, restart the Roku device.

Roku Error code 012
This is explicitly an Ethernet-related error. Make sure that your Ethernet cable connects to your Roku device and router. Try to use a second Ethernet cable if possible. If the cable is good, restart your Roku device and router.

Roku Error code 013
This is specifically an Ethernet-related error. Check to see that your router is working properly. If you can connect to the internet from another device, restart your Roku device. You are unable to connect to the internet from another device, try to disconnect and then reconnect the Ethernet cable.

The problem continues, reset your router before contacting your ISP.

Roku Error code 14
This is a failure to connect to the wireless network.

Error code 14.10 or 14.11
Restart the router and Roku device.

Error code 14.20
Check that the signal strength is adequate. Your Roku device may be too far from the router.

Restart the router and Roku device.

Error code 14.30
Restart both the router and the Roku device.

Error code 14.40 or 14.41
These errors produce because of an incorrect password for your network. Check that you have selected the correct network and have entered your password correctly. If the issue continues, continue the support.

Error code 14.50
Restart both the router and the Roku device.

Error code 14.62 or 14.64
Check that the signal strength is adequate. Your Roku device may be too far from the router.

Try step 5 above. Restart the router and Roku device.

Roku Error code 016
This occurs when you are trying to launch a channel, but the network or internet connection is lost. Select Set up a connection to go to the network settings on your Roku device and follow the on-screen instructions.

If the performance continues, the wireless signal may be too weak. Check that the signal strength is adequate. Your Roku device may be too far from the router.

Roku Error code 017
This code comes when your Roku device detects poor wireless signal strength. Follow the on-screen instructions and try moving your Roku device and the router closer to each other.

Roku Error code 018
This code occurs when your Roku device detects slow internet speeds. Check with your ISP to decide what speed connection you subscribe to. You may want to consider upgrading to a faster connection.

Check and make your Wi-Fi network work properly.
Ensure your Roku connects to your Wi-Fi network.
Use online free website to check internet speed.
Contact your ISP for the problem of slow internet speed.
Reduce network congestion by removing other devices from your network.
Need further details on fixing any of these or other Roku error codes? You can contact the Roku experts.
roku error codes