https://aisera.com/demo-ai-for-itsm-hr-csm
Both IT and users both IT and users can benefit from AI in order to gain a better understanding of the nature of incidents, requests and issues. This will allow IT staff to tackle trends and recurring problems more efficiently. In the past categorization was based on a confusing drop-down menus, such as "software" and "application" or open-field text entries which could have been difficult to understand. Natural language processing (NLP) is a method to provide structure to human-generated data as well as topic clustering is able to automate the assignment ticket metadata to better manage group problems. IT can use this technology to quickly see patterns, for example, a trending problem type or a particular application that could trigger an incident.