Process of Corrective and Preventive Action

[Shalini]

Corrective and Preventive Action (CAPA) process helps an organization to analyze and collect relevant product-related information, investigate and identify product and quality problems, and trigger appropriate and effective corrective or preventive actions to eliminate a problem and prevent its recurrence. CAPA has two different components, corrective action and preventive action. Corrective action is used to address systemic non-conformities when they occur while preventive actions address the risk of non-conformities that are likely to happen. An efficient and compliant CAPA system needs a set of data in order to identify the problems, implement solutions, and document the outcome and further changes. It is important for employees at all levels, from top management to the floor personnel, to understand the process of CAPA and its importance for an effective system.