Problems are due to being unable to cash Bitcoin in gemini.

[gemini customer support]

gemini platforms serve extensive services to users and help in getting millions of users on its platform. In such a short span, gemini has emerged as the leading platform with the highest daily trading volume. If you are having an issue while cashing bitcoin in the gemini account, you can talk to the experts anytime and avail solutions related to the errors. You can directly contact the team via gemini customer care number which is functional all the time for guidance. The team is there to support you in every situation.
https://www.cryptophonesupport.com/exchange/gemini/