PHONE CALL TRANSCRIPTION

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Phone calls transcription provide a wealth of information you just can’t get from website clicks. These one-on-one conversations offer in-depth details about your customers, and how you can improve your sales, marketing, and service organizations.

But obtaining all that valuable data can be difficult, and listening to every call recording isn’t always feasible. That’s why we’re excited to introduce Transcriptions, the latest feature using CallRail’s Conversation Intelligence technology. CallRail automatically transcribes calls into visual, speaker-organized text that can be read much easier than a call can be listened to, giving you full visibility into what’s happening during inbound phone calls.

How Transcriptions Work
Part of our recently announced Conversation Intelligence offering, Transcriptions provides message at a glance. Once enabled, Transcriptions will analyze your call recordings to create a speaker-organized text script. You’ll be able to understand the value of a phone call instantly, by simply clicking on the call within the CallRail dashboard and checking the call transcription for keywords or phrases.

Call transcriptions will also be included in email notifications. You’ll get an overview of how your phone calls are performing without ever logging into your account. Transcriptions are the fastest and easiest way to analyze phone conversations for useful insights.

CallScribe Call Transcriptions

The instant information provided by Transcriptions helps you better understand your customer’s needs, and makes it possible to drive calls that really matter to your business. A transcript can be read much faster than a call can be listened to, and can reveal significant information about your callers.

Never listen to a call recording again, and use Transcriptions to:

Optimize your landing page copy to address common questions from customers that call into your business.
Improve paid search efforts by making sure you’re bidding on keywords and phrases callers inquire about in phone call conversations.
Identify your best selling products or services, and gain competitive intel.