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*FREE* shipping on qualifying offers. Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants.

20 Sep 2017 . This chapter gave a very detailed insight on McDonald's from the eyes of Robin Leidner. This chapter covered a variety of topics, from the.

Robin Leidner . hind the counter at McDonald's puts different demands on workers than, say, . dow" in McDonald's phrasing) and worked half a dozen shifts. . Elsewhere, service recipients do not necessarily feel free to express their.

29 Apr 2014 . Rationalization Define Rationalization Routine Facts To serve over 20 million people a day in 54 countries, back in 1993. Whereas now.

Attending Hamburger University, Robin Leidner observes how McDonald's . at a large midwestern firm, she is coached on exactly what to say, how to stand,.

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Over the Counter at McDonald's Attending Hamburger University, Robin Leidner observes how McDonald's trains the managers of its fast-food restaurants to.. From "Welcome to McDonald's" to "Paper or plastic?" employers . The worker at the snack counter takes your money, hands you a cup, and sends you . ple's tasks has been made in advance by the corporation," says sociologist Robin. Leidner in her book Fast Food, Fast Talk. . centers rhar answer roll-free calls as well.. Service Work and the Routinization of Everyday Life Robin Leidner. Over. the. Counter. McDonald's. Organizations have many ways of obtaining the cooperation.. 7 Mar 2016 . We live in an industrialized era, and with such an comes many values that . In Over the Counter at McDonald's, Leidner details the operation and subculture of McDonald's. . Leidner, Robin. . New York: Free Press, 2007.. . everyday life. [Robin Leidner] . for a Library. Create lists, bibliographies and reviews: Sign in or create a free account . Author: Robin Leidner . Find a copy in the library . How Can Work on People Be Routinized? -- 3. Over the Counter: McDonald's -- 4. . f549106f9e

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