How to resolve Norton False Positive Detection alert?

[John Smith]

Norton provides Norton Family Premiere, which gives you an impressive range of parental controls. It also provides a monitoring system which helps to track the activities of your minor ones. If you want to provide a safe internet experience to your child then you can use Norton Family Premiere.

Norton com setup - Norton is an antivirus that goes an extra mile to ensure your PC protection. Sometimes it indicates unsuspicious files or folders as malicious. In this article, we are understanding why it happens? We will also learn the various ways to resolve this problem.

What is Norton False Positive Detection alert? - norton com setup

False Positive Alert occurs when Norton incorrectly detects a file that is not infected. Following are the indicators of false positive:

• Norton alerts that the file created by you or by any company is malicious.
• It also indicates that the particular website is malicious.
• Sometimes Norton blocks a file to download because it indicates malicious file.
• Norton detects a threat in a file that you think is not malicious.

How to report a false positive? - norton com setup

Whenever you encounter that the Norton is showing false positive then you need to Run LiveUpdate first. When you run the LiveUpdate it will download all the latest definitions of threats.

If you still find the problem then you need to report it to Symantec. In case you are unable to download a file that is not malicious. You can follow the given steps. You can also exclude the files from Norton’s detection database to resolve this issue.

Steps to turn off download intelligence - Norton com setup

If Norton stops you to download a file that is not malicious then you can turn off the download intelligence. Following are the steps:

• Open your Norton Antivirus window in your PC.
• Click ‘setting’ option on the Norton window.
• Once the setting window opens then click on the ‘Firewall’ option.
• Furthermore, you need to go to the ‘Intrusion and Browser Protection’ tab once you opened the firewall window.
• In the next step, you need to turn off the slider next to the ‘Download Intelligence’ option.
• Afterwards, click on ‘apply’ to move ahead.
• Furthermore, go to the security request dialogue box and select the duration from the drop-down list.
• And finally, click on ‘ok’ to finish the process.
• Finally, you need to click on the ‘close’ button.

Steps to exclude files or folders from the scan - Norton com setup

If you find that the detected files or folders are not malicious then you can exclude it from the scan. Following are the steps to exclude files from the scan:

• Firstly, open Norton Antivirus Window.
• After that, click on settings option on the Norton window.
• You need to click on ‘antivirus’ when the setting window opens.
• Scroll down to Exclusions/Low Risks, on the Scans and Risks Tab.
• Furthermore, click on configure which is available next to ‘Items to Exclude from Auto-Protect, SONAR and Download Intelligence Detection’.
• Now you need to click on Add Folders or Add Files in the ‘Real Time Exclusions’ Window.
• From here, you can select the folder or files that you want to exclude from the scan.
• Once you select the file, you need to click on the ‘ok’ button.
• Afterwards, you need to click on ‘apply’ and then ‘ok’ to finish the process.

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You can either go to Norton Support or call on our toll-free number if you are facing any issue. Our technical experts' team will help you to counter your technical query. Call to experience a great assistance.