Getting the hang of things

[NickMilner]

It’s a new year of club and our DeSTITCHnation ‘glow up’ has thrown up some frequently asked questions! Which we’re happy to answer, but we may not be available 24/7, as much as we’d love to be. So here are the top 5 questions we get in regards to our ‘Tour of the Season’ buy hand dyed fibers

Where are my patterns?
All our patterns this year will be found via QR code galleries on the back of your label. We will have a rotating library to choose from (or just the Block of the Month patterns depending on which subscription you have), so you won’t be stuck with the same patterns month after month and a new one every so often! If your QR code doesn’t work, don’t panic, send us an email at [e-mail] and we’ll get you the proper link to use.
I’m doing the Block of the Month, how many squares will a skein make?
Typically we’re aiming for at least 3 squares per skein, with enough left for your swatch/joining if you so desire. It’s hard to say that every square will be the same as it highly depends on the motif and your gauge! You’re always welcome to reach out and see if we have any extra skeins if you decide you want (or need) more of a colorway too.
I’m getting the featured base of the month, where are my block patterns?
Unfortunately, the block of the month patterns are limited to our Mad Hatter base and not the featured base. The featured bases will alternate every month and are not designed for the block designs. You are welcome to sign up for the Mad Hatter base subscription in addition to your current club if you’d like both, or can change your subscription under your website account information.
If I order now, can I get X-month’s colorway?
Possibly. We ship our monthly colorways from the 1st to the end of the month. If you order on the 30th of January, you will still get January’s club color. However if you order on February 1st, we will ship February’s colorway. You can always reach out to us at [e-mail] to see if we can retroactively date your sign-up to get the previous month!
Sometimes we may have extra of our previous month available too, but we will list those separately on our Limited Edition page of our website for purchase.
Where are my stitch markers?
We were overwhelmed with the response for our club this month and didn’t anticipate this many orders, which means that we’re backordered on January (and now February) as we wait our supplier to make more for us.
Once they arrive, if you have a year-long or multi-month subscription, we are happy to include those in your next club shipment. If you have a month-to-month subscription, we will have to charge you a small shipping fee as we cannot ship them separately, or we can include them in your next non-club order as well. Please reach out to us for your preference.
I want to cancel my club, how do I do that?
We are so sorry to have you go! If you need to make any subscription changes, you should be able to find all that under your website account page under subscriptions. If you have troubles, please contact us at [e-mail] and we’ll see what’s happening and get your account all set.