Cloud PBX Services Boost Productivity and Sales Performance

[Kate Felicity]

Are You Searching for Ways to Increase Productivity and Sales Performance? Cloud hosted PBX systems offer advanced communication platforms at a fraction of the cost associated with traditional telephone systems.

The best cloud PBX services provide unified communications capabilities, including integration capabilities into CRM and help desk applications. In addition, voice intelligence such as call recording, speech transcription and coaching tools is also included in their offerings.
Pay-as-you-go model

Pay-as-you-go SaaS pricing has quickly become an attractive solution in business environments worldwide. Unlike traditional enterprise software licensing models, this model enables businesses to pay only for what they use; and maintenance costs can also be considerably reduced for PBX systems.

One key advantage of a cloud PBX system is that it's easily compatible with other business apps and software solutions, which is especially advantageous for startup companies that rely on external tools to manage operations. Look for providers offering integrations with CRM systems, help desk software and project management apps.

Cloud PBX systems only require an Internet connection and phone to provide valuable business calling features such as automated attendants, call queues, extension dialing, video meetings and real-time voice transcription. Plus, you can make and receive calls from anywhere around the globe as well as connect mobile phones and tablets directly with your office PBX system.
Enhanced security

InnovateVoice Cloud PBX systems use broadband internet instead of copper landlines for data transmission, eliminating the need for technicians to lay long cables to each desk in an office and saving both time and money in doing so.

InnovateVoice Cloud PBX servers are hosted remotely, meaning there's no need to invest in bulky equipment or pay for costly on-site support - both services being handled by their provider instead. This makes cloud PBX ideal for smaller businesses seeking cost reduction.

Reliability is another benefit to enterprises of adopting cloud services, since providers will manage servers and provide regular upgrades that reduce outages. Furthermore, multiple data centers ensure multiple points of failure protection, helping businesses increase productivity while improving customer satisfaction levels. Call queueing features such as virtual call lines or music tones for waiting rooms may help companies increase efficiency by shortening wait times.
Consolidation

The top cloud PBX services provide intelligent features to help businesses improve their collaboration and increase productivity, such as monitoring, customisation and reporting options that help teams track real-time statistics. In addition, these platforms enable enterprises to integrate their PBX with tools like Freshdesk, Salesforce or Zendesk for increased functionality of the platform.

Cloud PBX gives businesses more control over costs and management. Unlike traditional PBX systems, which require physical hardware installations on-site, cloud PBX services are hosted remotely through a managed service provider and offer cost savings and ease of administration. Commonly referred to as virtual, hosted or IP PBXs.

Security should also be of primary concern. A trusted cloud PBX service will make sure that your data is protected by backing it up at multiple locations; should one server go down, another one can seamlessly take over without interruption in services; Telzio uses geographically dispersed data centers to house servers to achieve redundancy.
Mobility

As mobile-first society continues to develop, employees require the freedom of working anywhere with internet connectivity. A cloud PBX solution provides your employees with this flexibility by enabling them to answer calls regardless of location - as long as there's internet.

These solutions also support modern workflows by connecting to customer relationship management tools like Freshdesk, Salesforce or Zendesk - helping automate employee onboarding processes while routing calls directly to the appropriate person.

InnovateVoice Cloud PBXs are hosted over the internet and therefore easy to set up and manage, while being cost-effective due to no need for expensive physical equipment or complex wiring plans. Their pay-as-you-go model provides flexibility with regard to business needs that change frequently as well as features like call recording, conferencing and texting for team collaboration purposes. Cloud technology also enables faster updates or resolution of problems compared to traditional systems; eliminating expensive physical equipment costs as well as complex wiring plans is another advantage of using one.