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Now comes the tricky part. Even though these are the general definitions of Help Desk support levels, these are not set in stone during implementation. I’ve seen plenty of Level 1 Help Desk technicians who are capable of and perform Level 2 and Level 3 work. You may have times when Level 2 and Level 3 techs take phone calls and direct fixes. Level 2 may work with infrastructure and create new solutions, while Level 3 may handle the desktop.

Generally speaking, the bigger the…

This is one of the main advantages. Hiring a company to take care of your IT allows you to plan your budget more efficiently because the cost of this service is fixed.

In addition, this company will be responsible for monitoring the operation of all equipment and ensuring that everything is operating regularly. This has a direct impact on the productivity of all departments and, consequently, on the company's results.

The outsourcing of technical IT support to inda is…

The apparent way to differentiate these two CompTIA certifications is the targeted audience. Who requires to take Cloud Essentials versus Cloud+? IT professionals normally will drift toward the profoundly technical Cloud+. Traditionally non-technical professions will gain from the high-level, business-like introduction of Cloud Essentials.

That doesn’t suggest either organization won’t avail from the other certification.

Cloud+ certification might be intended for the technical…

Traditional PBXs would have their own proprietary phones, so there would be no way to use these phones with a different system. This means that either we have a system-lock-in (we are limited to the same system since a system change also means changing phones, which makes it prohibitive and of a high cost) or a vendor-lock-in (we are limited to the same manufacturer because phones can only be used with that manufacturer's systems, sometimes only with a particular range of…

From the onset, let's be clear about the definitions.

A desktop PC or personal computer is usually powered by an x86 (either Intel or AMD) processor, runs Microsoft's Windows operating system, is connected to a monitor and the mains and is usually fixed. Yes, there are a myriad of other combinations (ARM-based and Android or the endless flavours of Linux), but we'll stick to those for now.

A…