ITIL defines the term "service desk" as "service operation" and is a single point-of-contact (SPOC) that connects the service provider (or user) and the service provider. TechTarget defines a service desk similarly as a communications center providing a single point for contact between the company's customers, employees, and business partners. It lets end users interact easily with the IT department.

What does an Service Desk…

Chatbots are becoming very popular these days, and so widespread that it is now easier than ever to develop chatbots. Chatbots can be very different in terms of quality, and they don't all work the same. What are the requirements for an artificial intelligence to be the top? Learn more to find out the most important qualities that any successful chatbot must…

It is vital to ensure that your systems are safe, with Telecoms fraud growing rapidly and becoming a larger issue than credit card fraud.

This is in line with an TalkTalk survey that included 1,000 participants. It found that 25% of companies were affected by wangiri fraud attack hacks. hacks have cost businesses an average of more than…

Without a large number of subscribers, SMS marketing can't bring in revenue. Here's a breakdown of some easy ways to maximise the number of mobile contacts that you have.

Once you've got a method to collect bulk sms database then you must to maximize the number of sign-ups you get. Here are top tactics for collecting mobile numbers for SMS:

What to do for collecting cell phone numbers list?

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We have to process more information every day. A new phone you purchase after losing your old one could also mean a lot more information to keep up. It's possible that you'll not remember your new number and have trouble keeping up with your family and friends. You don't usually want to be asked "How do I locate my WhatsApp number?" in the middle of the street.

Some phones make it difficult to see your number. However messages apps are…